New Customer Information
Where do I mail my payment?
If you are a Bluefield West Virginia Gas Company customer, you will mail your payment to PO Box 932513, Cleveland OH 44193.
If you are a Bluefield Virginia Gas customer your payment will be mailed to PO Box 2407, Abingdon VA 24212.
If you are an Appalachian Natural Gas customer, you will mail your payment to PO Box 2543, Abingdon, VA 24212
You can distinguish which company service you have by looking in the top left corner of they payment stub of your bill.
How often is my meter read? Can I read my own meter?
We make every effort to read all meters on a monthly basis. However, due to inclement weather, inaccessible meters, billing cycle constraints and other unforeseen circumstances, it may be necessary to estimate your monthly usage. Estimated bills may be presented every other month and are based on previous consumption and weather factors. If you have a question or concern about your meter reading or statement, please contact our Customer Service Call Center at (304) 325-9165.
What do I do if I receive a termination notice?
Call (304) 325-9165 as soon as possible to speak with a customer service credit representative.
Are there agencies that provide assistance to pay my gas bill?
Yes, there are agencies which are able to provide assistance with payment of your utility bills. Contact the agency for additional information on their programs and requirements.
What are my payment options?
We offer a number of bill payment options. You may mail your payment to our payment processing center in the return envelope enclosed with your statement. You may also pay your gas bill at our main office during office hours of Monday thru Friday 9am thru 4pm. In addition, we offer automatic draft from your checking or savings account. We accept MasterCard and Visa for credit card payments. Contact our customer service center for more information at 304-325-9165.
Do you have a question?
Please send your inquiries to our Customer Service Center
Our emergency service line is available 24 hours a day at 304-325-9164.